Privacy Policy & Terms of Use

Last Updated: October 1, 2025

Overview

GradeX, a product of MK Insta FZ-LLC ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our device diagnostics and processing platform.

Information We Collect

We collect information that you provide directly to us, including:

• Company and contact information from onboarding forms
• Device diagnostic data (IMEI, model, test results)
• User account information and authentication credentials
• Usage data and analytics about how you interact with our platform

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process device diagnostics and generate audit reports
• Communicate with you about our services
• Ensure platform security and prevent fraud
• Comply with legal obligations

Analytics and User Behavior Tracking

We partner with Microsoft Clarity to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve our products/services. Website usage data is collected using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Data Retention and Deletion

You control how long device diagnostic data is retained. Our platform allows you to configure retention policies and supports data export and deletion requests in compliance with GDPR, CCPA, and other applicable regulations.

Last Updated: October 1, 2025

Acceptance of Terms

By accessing and using GradeX platform, a product of MK Insta FZ-LLC (a joint venture of InstaCash and MK Group), you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our services.

User Responsibilities

As a user of GradeX, you agree to:

• Provide accurate and complete information during registration
• Maintain the security of your account credentials
• Use the platform in compliance with applicable laws and regulations
• Not attempt to reverse engineer, decompile, or hack our services

Service Availability

While we strive to maintain high availability, GradeX is provided "as is" without warranties of any kind. We do not guarantee uninterrupted access and reserve the right to modify or discontinue services with notice.

Limitations of Liability

GradeX and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform. Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim.

Last Updated: October 1, 2025

Data Processing Agreement

GradeX acts as a data processor for diagnostic and device information you submit through our platform. We process this data solely to provide our services and in accordance with your instructions.

Subprocessors

We may engage third-party service providers (subprocessors) to assist in delivering our services. Current subprocessors include:

• Cloud Infrastructure: SOC 2 compliant data centers for hosting and storage
• Email Services: Transactional email delivery for notifications
• Analytics: Anonymized usage analytics (no PII shared)

Security Controls

All subprocessors are contractually required to maintain appropriate security controls and comply with data protection regulations including GDPR and CCPA.

Your Rights

You have the right to:

• Access your data
• Request data correction or deletion
• Export your data in standard formats
• Object to certain processing activities

Company Details

GradeX is a product of MK Insta FZ-LLC, a joint venture between InstaCash and MK Group.

Contact Information

• Phone: +971 52 838 0768 (WhatsApp)
• Email: sales@gradex.tech

Governing Law

These policies and terms are governed by the laws of the United Arab Emirates and the Dubai International Financial Centre (DIFC) where applicable. Any disputes shall be subject to the exclusive jurisdiction of Dubai courts.