Question 1

Which operating systems / client setups are supported?

Accepted Answer

GradeX supports Windows machines for dock setups; these Windows clients facilitate device diagnostics, activation, and wipe operations. iOS and Android devices are both fully supported.

Question 2

How does zero-touch diagnostics installation work on iOS / Android?

Accepted Answer

Using GradeX's supervised mode, our agent installs and configures diagnostics behind the scenes—no UI taps or user involvement required in most supported environments.

Question 3

What happens when a device is locked (iCloud / activation lock / finance lock)?

Accepted Answer

GradeX will detect the lock during IMEI validation. If auto workflows cannot proceed, a technician can override, tag the device status, and submit context-aware diagnostics manually.

Question 4

How are audit logs and certificates protected from tampering?

Accepted Answer

All logs are append-only and cryptographically linked. Certificates include QR codes that external parties can scan to validate the integrity of the record.

Question 5

Can I integrate GradeX data with my own inventory / ERP?

Accepted Answer

Yes — GradeX Central supports REST APIs and optionally webhooks to push diagnostic data, status events, and certificate exports into your systems.

Question 6

Is label printing required?

Accepted Answer

Label printing and lot tagging are optional features, provided to help tracking across desks and bins as needed.

Question 7

What are the next steps after submitting the onboarding form?

Accepted Answer

We'll reach out with tailored questions, schedule a walkthrough or pilot, and collaborate to set up your environment. You'll see real data early.

Frequently Asked Questions